FAQ
Payment Methods
At this time we accept Visa, Mastercard, American Express, Discover, PayPal and Afterpay. Payments are processed via PayPal and Afterpay.
Shipping within Australia
We post items as soon as we possibly can – often within 24 hours of your order being placed – but we can’t control the timeframe in which Australia Post may deliver your package.
Estimated delivery times vary depending on your location – please check Australia Post’s postage calculator at www.auspost.com.au for approximate timeframes (we are posting from Somerville VIC 3912).
If you urgently need an item delivered, make sure to choose the “Express Post” option, which includes tracking and has a quicker delivery timeframe.
International Shipping
We have temporarily stopped shipping overseas, as the pandemic has caused delivery timeframes to be unreliable. We are hoping to start offering international shipping again very soon.
International customers are responsible for any import or customs fees charged by their government.
Lost or Damaged Packages
If your order has not arrived within the estimated timeframes listed above, please first check with your neighbors, front desk (if delivered to work) and/or your local post office to see if the package was left there. If you are still unable to locate your package, please contact us and include your order number.
Please note that we are not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
If your order has arrived damaged, please send a photo so we can assess the damage and determine which items need to be replaced.
Refunds and Exchanges
We always strive to look after our customers as best we can. If you are dissatisfied with the products you have received due to faulty workmanship or receiving an incorrect order, we will happily organise replacement goods, correct your order or offer a refund.
Change-of-mind returns on pre-printed items (eg. greeting cards) are accepted within 14 days of purchase. We will provide you with a store credit to choose other items. The items must be returned complete and unused. You will be responsible for the cost of posting the items back to us.
We are unable to provide returns or refunds on custom/personalised items, as they are unable to be used by anyone else once ordered and printed.
Order Process for Personalised Products
After you have placed your order, we will be in touch to confirm your details. Once we have all the details we require, your chosen design will be customised and a proof will be sent to you via email, usually within 2–4 working days (unless notified otherwise). After you have signed off the proof, we begin printing and producing your stationery. When your stationery is ready to be delivered, we will let you know an estimated delivery date.
Custom Illustration and Stationery Requests
We are more than happy to take on custom orders for illustration and stationery. Please contact us with what you are after and we can discuss in more detail. A quote and approximate timeframe will be provided once we have confirmed your custom request details.
Anything Else?
If you have any questions that haven’t been covered above, please don’t hesitate to contact us.